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My Work

Explore a selection of eLearning, virtual learning, performance support, and digital learning solutions designed to make complex information clear, practical, and easier to apply.

​Navigating Refund Conversations
 

Performance-Focused Microlearning

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A targeted refresher designed to help customer-facing employees navigate challenging refund conversations using practical guidance, structured techniques, and application-based practice.

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Articulate Rise 360 • Canva

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​Meet Your Performance Metrics

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Performance Enablement

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A digital learning experience designed to help customer service employees understand key performance metrics, what each measure represents, and how everyday behaviors can influence performance outcomes.

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Articulate Rise 360 • Canva

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Confident & Effective CSR Communication

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Virtual Instructor-Led Learning

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A facilitator-led learning experience designed to strengthen customer service communication through tone, positive language, delivering difficult information, and guided practice with realistic customer interactions.

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Canva • Microsoft Teams

Moodle Sharing Cart

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LMS Performance Support

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A multimedia performance support resource designed to help instructors efficiently copy resources, activities, and course sections between Moodle courses. The solution combines a step-by-step visual guide with a video demonstration to support users at the moment of need.

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Moodle • Microsoft 365 • Video Tutorial

Making Your Course Accessible with YuJa Panorama

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Accessibility + Performance Support

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A visual performance-support guide designed to help instructors identify the appropriate accessibility workflow and take action to improve digital course content using available accessibility tools.

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YuJa Panorama • Moodle • DocHub• Canva • WCAG

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Understanding Homophones: Two, To, and Too​

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Interactive eLearning

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An interactive eLearning experience designed to help learners distinguish commonly confused homophones through contextual examples, guided practice, and application-based activities.

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Articulate Storyline 360• Vyond• Canva •

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Email Etiquette​

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Professional Communication

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An interactive learning experience designed to help learners strengthen professional email communication through clear messaging, appropriate tone, and practical email etiquette strategies.

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Articulate Storyline 360

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Building Rapport: Creating Lasting Connections​

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Customer Communication + Virtual Instructor-Led Learning

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A facilitator-led learning experience designed to help customer-facing employees strengthen rapport-building skills through active participation, guided discussion, and interactive practice activities.

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Microsoft PowerPoint • Instructor-Led Training

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