Building Rapport:
Creating Lasting Connections
This interactive eLearning experience is a conceptual project designed to help employees practice building meaningful connections with clients, colleagues, and stakeholders in a risk-free environment.
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Audience: Employees in diverse industries looking to enhance their interpersonal and communication skills
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Responsibilities: Instructional design (scripting, storyboarding, scenario development), visual design, eLearning development, facilitation
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Tools Used: Adobe XD, Adobe Illustrator, Powerpoint, FreePik, Nearpod, Youtube
For optimum experience please view this project as a "Slide Show" presentation from the beginning.
Problem and Solution
In customer-facing roles across industries, new employees often struggle to establish effective rapport with clients or customers. This challenge can impact customer satisfaction, loyalty, and the overall reputation of the organization.
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Through collaboration with a subject matter expert (SME) in customer service, it became clear that many new hires lack the necessary skills to build rapport effectively. This insight inspired the creation of a scenario-based eLearning solution designed to simulate real-world interactions.
By allowing learners to practice and refine their rapport-building techniques in a risk-free environment, the program aims to equip employees with practical skills that translate directly to improved customer interactions and business outcomes.
