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Building Rapport:
Creating Lasting Connections
A scenario-based, facilitator-led learning experience designed to help customer-facing employees strengthen rapport-building skills through guided discussion, interactive activities, and realistic communication practice. Throughout the experience, learners follow recurring scenarios featuring “Rapport Rob” to explore and apply effective rapport-building techniques.
Audience: Customer-facing employees seeking to strengthen interpersonal and communication skills.
Responsibilities: Instructional Design, Scenario Development, Activity Design, Visual Design
Tools Used: Microsoft PowerPoint
For optimum experience please view this project as a "Slide Show" presentation from the beginning.
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